Exchanges and Refunds Policy
All Sales are Final, only special exceptions will be considered. If approved, item must be unused and in the same conditions that it was received, including original packaging.
Correctly dispatched orders and undamaged items received are not considered under this store policy
Order cancellations for any reason are accepted prior shipping only.
Please note that we are unable to refund or issue a store credit in any shipping or handling fees related to the original purchase return approved. End customer must cover the shipping costs.
Exchanges and Returns
Approved exchanges can include a same item replacement or a similar product option already in stock. Exchanges must be approved by petition, please contact us for approval and inventory availability.
Returns for damaged items must be reported up to 48hrs after mail delivery date.
Store Credit is provided for approved returns.
Store Credit and Refunds
Refund to original payment method is provided for out of stock approved returns.
- Wrongly dispatched orders – we will send a prepaid label and mailer so you can return your item to us.
- Artisan Pieces damaged or broken due to unprotected packaging originating from our workshop
Final Sale pieces are not eligible for return or exchange, such as:
- Sale and Clearance Section
- Earrings, because of the nature of pierced earrings
- Custom items and special orders
- Raw, Handmade or Artisan Piece Details: Normally the color of the online store image can slightly vary from one computer monitor to another. If you are unable to determine the shade or exact color of an item or if you have any doubts or questions about an item, please contact us before processing the order.
If you purchase an item that arrives damaged, defective, or broken, please contact us immediately so we can work upon exchange or refund. Include photos of the damaged items for review.
Allow up to 30 days after we receive your pieces to manage your exchange or refund.
Missing package or items
In case a package is broken by carrier and item has become missing or lost, it is the customer's responsibility to take the necessary steps with the United States Postal Service and file an insurance claim. Keep in mind that IDEA LOCAL is not responsible for any item that has been missing or lost in transit after once item is dropped off for shipping. A tracking number will be provided to you by email. Is required to fill and review the postal address manually entered while processing your order. If a package is sealed and there is a missing item of your order please contact us immediately.
Steps to request a return or refund approval
Fill out the form in the contact us section within seven (7) calendar days after delivery of your package.
Contact us at 1-939-204-7827 or email@example.com if additional information is required.
Order information required:
- Full name
- Order number
- Order date
- Item name
- Reason approved for return
Returns Address: I16 Blvd Las Flores, Guaynabo, P.R. 00969-5420, United States